1. Introduction

Welcome to KYC Trading. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our website or purchase our products.

2. Products and Descriptions

We strive to ensure all product descriptions, images, and details are as accurate as possible. However, due to varying factors such as device displays and production differences, there may be slight variations in color or materials. We reserve the right to modify or update product descriptions without prior notice.

3. Pricing and Payment

All prices listed on the website are in MYR (Malaysian Ringgit) and include applicable taxes. Prices may change without prior notice, but once you place an order, the price at the time of the purchase will be honored.

We accept the following payment methods:

  • FPX (Financial Process Exchange)
  • Bank Transfers
  • Credit Cards
  • Debit Cards
  • E-wallets

Full payment must be received before your order is processed and shipped.

4. Order Process

Once you place an order, you will receive a confirmation email with your order details. We reserve the right to refuse or cancel any order for any reason, including availability issues or errors in product or pricing information.

If an order is canceled after payment is made, you will be notified, and a full refund will be issued to your original payment method.

5. Shipping and Delivery

We offer shipping within Malaysia. Orders will be shipped within 30 business days after payment confirmation, and delivery times typically range from 7-14 business days depending on your location. Shipping costs will be calculated at checkout.

Responsibility for Missing/Damaged Products During Delivery

Our company will assume full responsibility if products are missing or damaged during delivery.

6. Returns and Refunds

We offer returns within 30 days of receipt for items that are unused, undamaged, and in their original packaging. To initiate a return, please contact us at:

  • Phone/WhatsApp: +60104650038
  • Email: vincentchia5@gmail.com
  • Address: A-06-07 Jalan Vista Mutiara 1, Off Jalan Kepong, 52000 Kuala Lumpur, Malaysia.

Customers are responsible for return shipping fees unless the product is defective. Refunds will be issued once the returned product is inspected and confirmed. The original shipping fee is non-refundable unless the return is due to our error or a defective item.

Refund Policy for Missing/Damaged Products

Our company will provide a refund for products that are missing or damaged during delivery. Refunds will be issued to the original payment method, and refunds will be completed within 30 days.

Insurance Coverage for Products During Delivery

No insurance service is provided; we will directly issue a refund if products are missing or damaged during delivery.

7. Warranty

Our products come with a 1-month warranty covering manufacturing defects only. This warranty does not cover damages caused by misuse, neglect, or normal wear and tear.

8. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the intellectual property of KYC Trading. Unauthorized use or reproduction of any content without our permission is strictly prohibited.

9. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or purchase of products, including delays, loss of profits, or data. Our liability is limited to the total purchase price of the product in question.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms regularly to stay informed of any updates. Your continued use of the website constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms or your use of our website shall be resolved through the courts of Malaysia.

12. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:

  • Phone/WhatsApp: +60104650038
  • Email: vincentchia5@gmail.com
  • Address: A-06-07 Jalan Vista Mutiara 1, Off Jalan Kepong, 52000 Kuala Lumpur, Malaysia.